We built Merko on trust. This policy explains what we collect, why we collect
it, and the choices you have over your personal data.
Last updated: June 5, 2026
1Introduction
This Privacy Policy describes how Merko ("we", "us", or "our") collects,
uses, and shares information when you use our email marketing platform, websites, and related
services (collectively, the "Services").
By using the Services, you agree to the collection and use of information in accordance with
this policy. If you do not agree, please discontinue use of the Services.
2Information we collect
Information you provide
Account details such as your name, email address, company, and password.
Billing information processed securely through our payment providers.
Content you upload, including campaigns, audiences, templates, and images.
Communications you send to our support or sales teams.
Information collected automatically
Usage data such as pages visited, features used, and actions taken.
Device and connection data including IP address, browser type, and operating system.
Email engagement metrics such as opens, clicks, and bounces for your campaigns.
3How we use data
We use the information we collect to operate, maintain, and improve the Services,
specifically to:
Provide, personalize, and secure your account and campaigns.
Process payments and send service-related notifications.
Analyze usage to improve performance and develop new features.
Detect, prevent, and respond to fraud, abuse, and security incidents.
Comply with legal obligations and enforce our terms.
We never sell your personal data, and we never use the contents of your campaigns to train
third-party advertising models.
4Sharing & disclosure
We share information only in the following limited circumstances:
Service providers who process data on our behalf under strict
confidentiality (e.g., hosting, payments, analytics).
Legal requirements when required to comply with applicable law or valid
legal process.
Business transfers in connection with a merger, acquisition, or sale of
assets, with notice to you.
With your consent for any other purpose disclosed at the time of
collection.
5Cookies & tracking
We use cookies and similar technologies to keep you signed in, remember your preferences, and
understand how the Services are used. You can control cookies through your browser settings,
though disabling them may affect functionality.
6Your rights
Depending on your location, you may have the right to access, correct, export, or delete your
personal data, and to object to or restrict certain processing. To exercise these rights,
email privacy@merko.ai.
7Data retention
We retain personal data for as long as your account is active or as needed to provide the
Services. We will delete or anonymize data when it is no longer required, unless a longer
retention period is required by law.
8Contact us
If you have questions about this Privacy Policy or our data practices, reach us at privacy@merko.ai or through our contact page.